NairaFlow

Privacy Policy

Last updated: 2026

Information we collect

We collect the information needed to provide NairaFlow services: your phone number, account details, identity verification information (such as BVN or NIN where required), transaction records and device information used for security.

How we use your information

We use your information to create and secure your account, process transactions, verify your identity, prevent fraud, meet legal obligations and provide customer support. We do not sell your personal information.

Service providers

Transactions are processed through licensed and supported providers (for example payment, identity-verification and messaging providers). These providers receive only the information required to deliver the service.

Security

Your account is protected with secure authentication, a transaction PIN, one-time passcodes where required and server-side validation. Sensitive information is stored using industry-standard controls and access is restricted.

Data retention

We retain account and transaction records for as long as your account is active and as required by applicable financial regulations.

Your rights

You may request access to, correction of, or deletion of your personal information, subject to legal and regulatory record-keeping requirements. Contact support to make a request.

Contact

For privacy questions or requests, contact NairaFlow support on WhatsApp at +234 707 520 0342.